Shipping & Returns

Your Rights Outlined


Suzimit's is a Division of BlazeBlue Limited a UK based company and complies with UK consumer law including the Distance Selling Regulations. This means that shopping with Suzimit's is safe. Our Terms and Conditions do not affect your statutory rights.

Shipping

Selling Regulations give you the right to cancel an order and return any goods that may already have been dispatched, (see Returns for Refund) up to 7 days from receipt.

Shipping

All orders over £100.00 are free packing and postage in the UK mainland.

Selling Regulations give you the right to cancel an order and return any goods that may already have been dispatched, (see Returns for Refund) up to 7 days from receipt.

We ask that when submitting your order you provide us with a contact number which can be used by the courier in the event of difficulties locating you.
We will notify you when to expect delivery this will be date only and we are unable to provide a specified time. If it is necessary for the courier to attempt delivery on more than one occasion they will leave a card for you to contact them to rearrange delivery. In the event a third attempted delivery is required then this cost will be charged directly to you at a cost of £5.00. If delivery is still unsuccessful then the product will be returned to us after a holding period of 5 days in your local depot. Re-delivery to you after this will be charged at the normal rate plus an additional £10.00 for the cost of return to Suzimit's. 
All our despatches include tracking and are insured subject to a £35.00 excess which is paid by the buyer..

Pricing

Prices include VAT (Value Added Tax)* at the standard UK rate. 

While we do our best to ensure prices are up to date and correct, errors may occur and in this case you will be contacted before your order is shipped. In the event of an error in pricing we reserve the right to alter or adjust any prices before shipment of the goods and you have the right to cancel the order and receive a full refund of monies paid.

Payment


Suzimit's accept most major credit cards for online orders through Paypal. You will be asked to enter your card details and the name and the address of the card holder when you place the order. These details will be checked and we may hold an order until we receive the correct details. You will be contacted if we find the card or address details to be incorrect. We also accept Bank Transfer.

Credit Card Security


We take online security extremely seriously and have taken several steps to ensure that your payment information is processed confidentially and accurately. Suzimit's offer the security & confidentiality inbuilt in the Paypal systems. This encryption makes it virtually impossible for unauthorised parties to read any information that you send us. 

Suzimit's do not hold or have access to your credit card number keeping your financial records secure and providing you with peace of mind

Availability

Suzimit's updates the availability of the entire stock list on a regular basis. Items that are 'Out Of Stock' will be displayed as such. In the rare event of a problem with availability of a product marked 'In Stock', we will contact you. You may then wish to cancel the order or wait until the item becomes available.

Out of Stock Orders



In the event an item becomes temporarily 'Out Of Stock', and this item is marked as such in the site. You will be given the opportunity to notify us of your requirements and we will contact you when the product is back in stock.

Accuracy of Information



Descriptions and details of the products contained in this site are to the best of our knowledge accurate and correct much of which is taken from manufacturers and distributors own websites and product information. Although we aim that every picture and description is 100% accurate, mistakes do occur so let us know if you see or read something that isn’t correct. If you have purchased something based on a picture or description on the website which turns out to be incorrect we will be happy to replace or refund the product (unused and with original packaging intact).


Changes


If we decide to change our Terms and Conditions, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.

Our Returns Terms and Conditions

Suzimit's conform with the Distance Selling Regulations, which are designed to protect you when buying items by Mail Order. We offer a flexible returns policy and are happy to accept items back for:
Exchange 
• Where the product is not compatible with the product it is to be used with.


• You’ve ordered the wrong things

Exchange will be subject to the goods being unused and original packaging intact and will be returned at the buyers own expense.

Returns under these circumstances will also be subject to a £20.00 restocking charge.

Faulty, Damaged or Broken Goods

All goods purchased from Suzimit's are covered by a full warranty unless otherwise stated. The duration of this warranty is at least 1 year but some manufacturers offer extended warranty.

Warranties

Warranties cover manufacturing faults and defects but do not cover damage caused by abuse, general wear and tear etc. If you feel that the product you have purchased from Suzimit's has developed a fault then please contact us before returning goods as many problems may be solved without you incurring postage costs.
If the goods do need to be returned:
.

• Goods must be clean and free from soiling


• A full description of the fault must accompany the return


• Goods are returned at your expense




We will try our best to resolve any problem you have.

New items returned because we have posted you the wrong part
.If we send you a part which is different to what is listed on your invoice we will make an exchange and either pay your postage costs (standard class of mailing) for returning the item or arrange collection dependent on the item concerned.


• Goods must be returned within 7 days of receipt




• Goods must be in original packaging

• Goods must not be fitted or used

All returns should be made to the following address:

Suzimit's (A Division of BlazeBlue Limited), Grosvenor House, 31 Carleton Road, Pontefract, West Yorkshire. WF8 3ND

VAT No 755 2314 40 Company No. 04063859

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